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Originally Posted by intalex
I only asked because I knew that I would be moving in 3-4 months, and was just doing my homework beforehand. But the original poster is being forced out of his place, and so it is not by his own choice. This makes it unfair on the poor chap.
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Yes, it's unfair, but it's not ntl's fault it's unfair. They are not a charity on call to pick up the pieces of people's lives when they go wrong. Harsh but true.
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Once again, I repeat, if NTL decided to change the unwritten rule, they should apply it to only those who sign up after the change. I'm not talking on legal terms (because unwritten can mean anything), but rather on the basis of good genuine service.
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Totally agree, and in fact I'm not in favour of the change of rules, it was fione as it was. The original poster should push his case with a manager, perhaps writing in would be a good idea.