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Originally Posted by scrotnig
As an aside, the poster in this thread should have some redress as he was specifically told that he could cancel if moving to a non-cabled area, but this is still not part of the contract.
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I only asked because I knew that I would be moving in 3-4 months, and was just doing my homework beforehand. But the original poster is being forced out of his place, and so it is not by his own choice. This makes it unfair on the poor chap.
Once again, I repeat, if NTL decided to change the unwritten rule, they should apply it to only those who sign up after the change. I'm not talking on legal terms (because unwritten can mean anything), but rather on the basis of good genuine service! In fact, if the unwritten rule is not in the favour of the customer, then it should be well-documented rather than left unwritten in order to avoid such uncertainties.