Cable Forum - View Single Post - Just got it installed and I've registered, but can't connect...(And I'm not clueless)

emjayhaych · 25-02-2005, 14:34

Hi, never had to post on support forums before so sorry if I don't give the right info straight away.
Got NTL cable set up at our house on Thursday. Initially had a problem with the 'new user registration', but like they said, that was fixed by 7.30pm and I successfully registered. (Although one stage, the 'email testing' kept asking me to retry, and after about 30 attempts I skipped that part.
I have all the details like username, subscriber number etc.

But when the installation/registration process finished, I did not seem to be connected to the net. I ran 'broadband medic' which said everything was set up ok (and also mentioned I supposedly have a Mcafee Firewall, which I've never touched! I have an Outpost firewall and it was not active at this point.)

My setup is - PC laptop with Windows XP SP1, modem connected by ethernet.
The other networking connection I have setup from when I'm at my parents house is Tiscali. I have stopped this being the default connection and made sure I'm set to 'do not dial a conection'. So as far as I can tell this is not interfering.

All the correct lights are lit up on the modem, the ethernet light flickers rapidly. I have attempted several times to power off the modem and restart it, but this does not change anything. (Also restarted my PC)
In my taskbar I have several network connections, but none seem to be for the NTL connection. One is inactive, and the other is flashing as if online, but states that it's been online for like 30 days with a speed of 100mbps.
I can get no access to the internet - both my browsers (IE and Firefox) just give me 'page not displayed' errors, etc. I've also attempted manually entering proxy settings with no change.
I find this puzzling, but then I've never used cable internet before, at home I have a Tiscali DSL service via a USB modem. Am I right to assume that once you have NTL successfully set up, once you connect an ethernet cable from the modem to the computer, you should get an active connection in the taskbar? It feels strange not having to sign in with username and password.
All I can think of is that my ethernet PCI card is faulty, but then surely I wouldn't have been able to register if it was....
I'm sure something has gone wrong somewhere.

Could anybody offer any advice?
Thanks a lot

Mike

25-02-2005, 14:34	#1
emjayhaych Inactive Join Date: Feb 2005 Posts: 12	Just got it installed and I've registered, but can't connect...(And I'm not clueless) Hi, never had to post on support forums before so sorry if I don't give the right info straight away. Got NTL cable set up at our house on Thursday. Initially had a problem with the 'new user registration', but like they said, that was fixed by 7.30pm and I successfully registered. (Although one stage, the 'email testing' kept asking me to retry, and after about 30 attempts I skipped that part. I have all the details like username, subscriber number etc. But when the installation/registration process finished, I did not seem to be connected to the net. I ran 'broadband medic' which said everything was set up ok (and also mentioned I supposedly have a Mcafee Firewall, which I've never touched! I have an Outpost firewall and it was not active at this point.) My setup is - PC laptop with Windows XP SP1, modem connected by ethernet. The other networking connection I have setup from when I'm at my parents house is Tiscali. I have stopped this being the default connection and made sure I'm set to 'do not dial a conection'. So as far as I can tell this is not interfering. All the correct lights are lit up on the modem, the ethernet light flickers rapidly. I have attempted several times to power off the modem and restart it, but this does not change anything. (Also restarted my PC) In my taskbar I have several network connections, but none seem to be for the NTL connection. One is inactive, and the other is flashing as if online, but states that it's been online for like 30 days with a speed of 100mbps. I can get no access to the internet - both my browsers (IE and Firefox) just give me 'page not displayed' errors, etc. I've also attempted manually entering proxy settings with no change. I find this puzzling, but then I've never used cable internet before, at home I have a Tiscali DSL service via a USB modem. Am I right to assume that once you have NTL successfully set up, once you connect an ethernet cable from the modem to the computer, you should get an active connection in the taskbar? It feels strange not having to sign in with username and password. All I can think of is that my ethernet PCI card is faulty, but then surely I wouldn't have been able to register if it was.... I'm sure something has gone wrong somewhere. Could anybody offer any advice? Thanks a lot Mike