The contract is with the person, not the address.
The person agrees to pay for the minimum service for a minimum of 12 months - whether or not within that 12 months they cannot receive the service under circumstances with ntl cannot prevent. Get over it.
ntl have to recoup the costs of the time and wages for someone to load your order on the system. Someone to book your installation. Someone to go to your house with (the cost of) the materials and hardware required for the service you ask for. The costs are there, and ntl are NOT being unreasonable in asking a customer to be prepared to EVENTUALLY cover the costs of all that, let alone pay for the continuing service. It takes 14 months of revenue from the 'average' customer before ntl break even, let alone make some kind of profit.
And PS, by using and paying for services, you agree to the t&cs - read them sometime....
