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Originally Posted by dr wadd
If the installation is free then that part isn't technically a contract under UK law as there hasn`t been an exchange.
Further, I disagree that a court would take the view that the contract is tied to a specific address, if only for the fact that NTL continue the same contract at a new property if they can supply the services there. If they cancelled the original contract and started a new one after a property move then they might have an argument, but they do not.
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The contract is for provision of services including installation in return for which a consideration is paid. It is a legal document subject to UK law covering the whole of the transaction even though a part of it may be provided free.
NTL or any company can decide not to penalise a customer for breach of contract if they so wish.