Cable Forum - View Single Post - Help - NTL refusing to pay compensation/refund for loss of service

N00N00 · 25-02-2005, 13:39

All I know if that you have to report every single fault to the faults center. The woman there said people need to stop putting up with problems and stop being so British about things. They said they don't know if we're having problems, so we have to tell them.

Personally I would have thought NTL might be able to teest things occasionally, but perhaps they have cut things back so much that they now rely on customers completely to find out when there are problems?

Anyway - make sure you start reporting everything as you obviously can't rely on NTL to fix things without some encouragement.

25-02-2005, 13:39	#20
N00N00 Inactive Join Date: Sep 2003 Location: here Posts: 211	Re: Help - NTL refusing to pay compensation/refund for loss of service All I know if that you have to report every single fault to the faults center. The woman there said people need to stop putting up with problems and stop being so British about things. They said they don't know if we're having problems, so we have to tell them. Personally I would have thought NTL might be able to teest things occasionally, but perhaps they have cut things back so much that they now rely on customers completely to find out when there are problems? Anyway - make sure you start reporting everything as you obviously can't rely on NTL to fix things without some encouragement.