[intalex]

Originally Posted by scrotnig

That doesn't matter. BY allowing the installers in, you have consented to the contract, as ntl don't supply services under any other contract.

Interesting, but how am I to know what these t&c's are, and how different they are from my negotiations with the salesperson? After all, the amount going out of my account each month is exactly what the salesperson had said would be the case.
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If you have only got a verbal contract then that contract can only be based on the discussions that took place. If NTL sent you a contract and cannot prove that you received it and you didn't sign and return a copy then NTL could be on dodgy ground if it came to court action.

I didn't sign it because I could never be bothered, not because I didn't accept it. Since there was nothing written in the t&c's about moving houses, I accept my verbal agreement with my salesperson to be the additional "clause" regarding moving houses, not some unwritten rule which can be changed whenever NTL want.

They should have a procedure that checks for the return of a signed contract and chase this up if it isn't returned.

I couldn't agree more. This way, they would get some feedback about their t&c's from people who actually do bother to read them and could amend it to clarify any uncertainties.

You have to be careful though that you don't take any action that implies acceptance of a different contract to your verbal one. Such actions could be paying a bill that has reference to terms and conditions applicable to the account which you are paying or clicking an I accept box on your computer that says that you have read the terms and conditions.

I'm not going to use that argument anyway, so it doesn't matter. I'm not just trying to sort my own situation out and bow out, but am trying to make a point altogether about the fact that this change of unwritten rules cannot be implemented on people before they get a chance to see this rule documented somewhere.