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Originally Posted by intalex
If they were not obliged to, then they shouldn't have used that when selling their product in the first place. I'm not blaming the salesperson here, as he was only telling me what the normal procedure at that time was. The fact that this unwritten rule has canged recently should mean that it should apply to customers who sign up since the change of the rule.
How do NTL propose to build up a good reputation when customers not at fault end up losing money?
Ian, you finally come up with the same argument about following what's in writing rather than what's agreed verbally. What if I told you that I never did sign my contract or send it back to NTL (I have my unsigned contract at home)? Then NTL haven't got aything from me in black and white!!!
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That doesn't matter. BY allowing the installers in, you have consented to the contract, as ntl don't supply services under any other contract.