Cable Forum - View Single Post - Help - NTL refusing to pay compensation/refund for loss of service

v.bampton · 25-02-2005, 12:03

So can I just check... exactly who, on what number, should we be phoning every time we get a problem, and what should we be telling them?

We've had problems for the last 2 years, and after numerous emails are still not getting any further. It doesn't help that we're in Southampton, and as you'll note from their server status page, they've been admitting problems in Southampton since April last year!

I don't have the option to change ISP's at this point in time, but I'm fed up with paying for a completely unreliable service. Up until now it's just been an annoyance, so I haven't bothered to log or report everything, but I've had enough now.

So, who do I need to be calling? And what kind of response can I expect?

Thanks!

25-02-2005, 12:03	#19
v.bampton Inactive Join Date: Feb 2005 Posts: 10	Re: Help - NTL refusing to pay compensation/refund for loss of service So can I just check... exactly who, on what number, should we be phoning every time we get a problem, and what should we be telling them? We've had problems for the last 2 years, and after numerous emails are still not getting any further. It doesn't help that we're in Southampton, and as you'll note from their server status page, they've been admitting problems in Southampton since April last year! I don't have the option to change ISP's at this point in time, but I'm fed up with paying for a completely unreliable service. Up until now it's just been an annoyance, so I haven't bothered to log or report everything, but I've had enough now. So, who do I need to be calling? And what kind of response can I expect? Thanks!