Cable Forum - View Single Post - NTL Broadband Terms & Conditions Moving House?

intalex · 25-02-2005, 11:43

Think about it this way... if NTL want to enforce the 12-month contract onto customers moving to non-cabled areas, then they should include a clause on their t&c's about it. They can't just not write anything about it and then keep changing their stories all the time. Personally, I had actually been assured by my salesman that "normal procedure" in such a case would be for NTL to transfer your service to your new address, or if it is in a non-cabled aread, to cancel your contract without penalty.

Best thing to do would be to get NTL to put in writing that they are going to charge you despite not being able to supply you with broadband at your new address. Common sense tells you that they won't be able to argue that anywhere in this world!!!

And as for incurring the cost of installing that tiny length of cable along with a wall-socket as part of the installation, I think from a corporate point of view, this is worth the investment anyway. You buy cable and sockets in bulk for peanuts, and the more places you have cabled up (all the way inside the premises), the more readily available you are making your services. I have worked for a wireless broadband service provider before and can tell you that we invested a lotta $$$ on cabling up new buildings in my city along with wireless equipment and I can tell you that we recovered this investment within no time at all.

If the cost of the cable modem is the worry, then NTL can by all means enforce their terms that the customer has to safely send that back to NTL.

I think that if NTL's main businessmen had their way, then I would have thought that they would have cabled up all houses/buildings in broadband-enabled areas all the way indoors in hope that occupiers would opt for readily-available services rather than having to sign up elsewhere and have more wires running in. After all, NTL's broadband connection (in my opinion) is quite good and is reasonably priced as well. It is just the occassional inconsistency with their policies (and the slow-paced ping-pong on their telephone lines) that are out of order.

25-02-2005, 11:43	#24
intalex Inactive Join Date: Feb 2005 Location: West London Services: 300k Cable Broadband, Base Pack & Phone Posts: 30	Re: NTL Broadband Terms & Conditions Moving House? Think about it this way... if NTL want to enforce the 12-month contract onto customers moving to non-cabled areas, then they should include a clause on their t&c's about it. They can't just not write anything about it and then keep changing their stories all the time. Personally, I had actually been assured by my salesman that "normal procedure" in such a case would be for NTL to transfer your service to your new address, or if it is in a non-cabled aread, to cancel your contract without penalty. Best thing to do would be to get NTL to put in writing that they are going to charge you despite not being able to supply you with broadband at your new address. Common sense tells you that they won't be able to argue that anywhere in this world!!! And as for incurring the cost of installing that tiny length of cable along with a wall-socket as part of the installation, I think from a corporate point of view, this is worth the investment anyway. You buy cable and sockets in bulk for peanuts, and the more places you have cabled up (all the way inside the premises), the more readily available you are making your services. I have worked for a wireless broadband service provider before and can tell you that we invested a lotta $$$ on cabling up new buildings in my city along with wireless equipment and I can tell you that we recovered this investment within no time at all. If the cost of the cable modem is the worry, then NTL can by all means enforce their terms that the customer has to safely send that back to NTL. I think that if NTL's main businessmen had their way, then I would have thought that they would have cabled up all houses/buildings in broadband-enabled areas all the way indoors in hope that occupiers would opt for readily-available services rather than having to sign up elsewhere and have more wires running in. After all, NTL's broadband connection (in my opinion) is quite good and is reasonably priced as well. It is just the occassional inconsistency with their policies (and the slow-paced ping-pong on their telephone lines) that are out of order.