Cable Forum - View Single Post - NTL Broadband Terms & Conditions Moving House?

intalex · 25-02-2005, 08:47

I don't think so! Why fork out ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£17.99 a month for nothing in return? Can't give in to that.

At this moment in time, this issue is a bit of a grey area. Until you hear about more people facing the same issue, I would just suggest that you write to NTL and give in your 30-days' notice for cancellation on the basis that they cannot supply you with broadband at your new address. It would be a good idea to also enclose a copy of any official document which confirms that you are moving out of your current place.

Do this first, and then over the following 30 days, hopefully you will find a way out. The address i wrote to is:

NTL Customer Relations Team
Hertford House
36 Hertford Street
Coventry
CV1 1LF

I am not entirely sure what they are saying to you over the phone is legal, so in response to your cancellation notice, if they put their words in writing, then you can seek some legal advice from there.

25-02-2005, 08:47	#18
intalex Inactive Join Date: Feb 2005 Location: West London Services: 300k Cable Broadband, Base Pack & Phone Posts: 30	Re: NTL Broadband Terms & Conditions Moving House? I don't think so! Why fork out ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£17.99 a month for nothing in return? Can't give in to that. At this moment in time, this issue is a bit of a grey area. Until you hear about more people facing the same issue, I would just suggest that you write to NTL and give in your 30-days' notice for cancellation on the basis that they cannot supply you with broadband at your new address. It would be a good idea to also enclose a copy of any official document which confirms that you are moving out of your current place. Do this first, and then over the following 30 days, hopefully you will find a way out. The address i wrote to is: NTL Customer Relations Team Hertford House 36 Hertford Street Coventry CV1 1LF I am not entirely sure what they are saying to you over the phone is legal, so in response to your cancellation notice, if they put their words in writing, then you can seek some legal advice from there.