[bob_a_builder]

The problem is being reliant on a pop up to convey such fundamental information.
Be up front about it - Do it as any other shopping cart show the true final cost !
Whats the point in ****ing customers off just as they are trying to become customers (or is that just to try to break them in gently for all the other little suprises NTL have in strore for them later on)

as a asp/jscript programmer I'm fairly confident there is not a problem with my system with regard to pop ups ( all my own sites pop up when and as required on this system)

Show us the pop up code from the pages you are viewing, and we'll tell you if that visible in the source of the pages we are viewing - that should help settle the 'wrong with our system' v 'old pages' argument