The naivety of staff posting in this thread is nothing more than laughable.
Ok so at the end of the day they pay your wages and therefore you in return offer some kind of loyalty.
At the end of the day of like many and most organisations you have to remember you are nothing more than a figure (debit) on their books.
Please do not swallow all this respected employee crap any longer.
I like many have been there done that and got the t-shirt.
Example being in the NTL Newport days when being told by a Director of NTL that Cable Modem Support was the hub of the Business and the Future.
Then they brought guys in from Swansea saying they are not here to take your Jobs but to be trained by you so they can take overflow.
What happened, well yes you guessed it 90 techs from Newport were made redundant and the support routed to Swansea.
Same way happening now, which it will eventually be outsourced to India.
Outsourcing to Manpower/IBM is just the start so NTL can wash their hands and deny having any part of it.
Not quite so convenient and obvious with this where they can bring them in and sit next to you and poach your skills so they adopt a behind the scenes approach and route the calls thinking people wont cotton on etc.
I am now currently working on a consultancy basis for an unnamed company offering advice on how their call routing software will work and advising on its functionality and answering too many questions from their senior management to know which way this is going.
Does not take a genius to work out they are looking for ways to route their calls elsewhere without the current workforce knowing.
Sorry for the wake up call people but luckily for some the Network in this case cannot be managed remotely but the tech support side and billing side unfortunately can as in the case of many organisations.
Wake up and smell the coffee and be warned.
