Cable Forum - View Single Post - NTL Customer Services: Your personal experience

Biffo1262 · 24-02-2005, 18:47

Surely it cannot be just me who finds the NTL email service so erratic? I've been with them approx 6 weeks now and the service has been so unreliable I've had to reactivate my Tesco.net Anytime dial up account as Pay As You Go to ensure continuity of email service. I've had outages for the last two days of this week and one day last week. When you ring the Server Status line it ususally states that ongoing work is being done from 1am until 5am. Err, so that means that it should have been restored by midday then. I wouldn't mind if they actually kept the status line updated so you knew exactly where you were up to and didn't keep having to ring up to check. On one occassion I rang Tech support they asked me which email client I was using. I told him 'MS Outlook' "Oh that explains it sir, our email service doesn't work with Outlook, only Outlook Express." Now I accept that there must be some good techies at NTL as I've spoken to one or two but just where do they get guys like this. No amount of "but I've been using Outlook for weeks" would convince him at all. I gave up. It came back on line a few hours later and was STILL working with OUTLOOK!

24-02-2005, 18:47	#532
Biffo1262 Inactive Join Date: Jan 2005 Location: Manchester Services: NTL Broadband only Posts: 2	Re: NTL Customer Services: Your personal experience Surely it cannot be just me who finds the NTL email service so erratic? I've been with them approx 6 weeks now and the service has been so unreliable I've had to reactivate my Tesco.net Anytime dial up account as Pay As You Go to ensure continuity of email service. I've had outages for the last two days of this week and one day last week. When you ring the Server Status line it ususally states that ongoing work is being done from 1am until 5am. Err, so that means that it should have been restored by midday then. I wouldn't mind if they actually kept the status line updated so you knew exactly where you were up to and didn't keep having to ring up to check. On one occassion I rang Tech support they asked me which email client I was using. I told him 'MS Outlook' "Oh that explains it sir, our email service doesn't work with Outlook, only Outlook Express." Now I accept that there must be some good techies at NTL as I've spoken to one or two but just where do they get guys like this. No amount of "but I've been using Outlook for weeks" would convince him at all. I gave up. It came back on line a few hours later and was STILL working with OUTLOOK!