Cable Forum - View Single Post - NTL Broadband Terms & Conditions Moving House?

gordk · 24-02-2005, 16:02

As another point in question, I previously had a seaprate broadband account with NTL which I had to pay for installation at the same address. I had this for a period of over 12 months but wanted to freeze it as I had work abroad. NTL would not freeze it for the period I was away and I cancelled it no problem. When I arrived back I resigned with NTL (same address) and this time did get free installation - however, due to circumstances beyone my control I can no longer receive this service due to sale of the house and my moving outside of the country.

What would be the best plan in my case would be either if I could pay a small fine to hold the account or pay for installation when I get my own place sorted.

I presume this is an option NTL does not provide and I suppose I have learned my lesson and that NTL are not the company to meet my current needs. However, again all advice is greatly appreciated as I do not want to be paying for something I am not receiving.

24-02-2005, 16:02	#7
gordk Inactive Join Date: Feb 2005 Posts: 12	Re: NTL Broadband Terms & Conditions Moving House? As another point in question, I previously had a seaprate broadband account with NTL which I had to pay for installation at the same address. I had this for a period of over 12 months but wanted to freeze it as I had work abroad. NTL would not freeze it for the period I was away and I cancelled it no problem. When I arrived back I resigned with NTL (same address) and this time did get free installation - however, due to circumstances beyone my control I can no longer receive this service due to sale of the house and my moving outside of the country. What would be the best plan in my case would be either if I could pay a small fine to hold the account or pay for installation when I get my own place sorted. I presume this is an option NTL does not provide and I suppose I have learned my lesson and that NTL are not the company to meet my current needs. However, again all advice is greatly appreciated as I do not want to be paying for something I am not receiving.