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Originally Posted by etccarmageddon
www.ntl.co.uk
enter postcode
then select house from numbers offered
click on 'continue'
put a tick under the 'TV' section to say 'I'm interested in TV' then click on 'start shopping'.
family pack is defaulted in the windows "radio button" and shows as £19.50
scroll down screen and click on 'continue' avoiding selecting additional channel packages.
I then get my order with TV plus install of £50 which has a credit after it to show it's a free install - I can then click 'order now'.
just done it from your link and same problem - a)no pop up telling me to order phone and b)it allows the order to go through as just TV.
what postcode are you putting in Mark?
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I have tried going the same route from the ntl.co.uk domain and I still get a popup.
I am using a Manchester postcode, which is ex-C&W. I have also tried using a random (but serviceable) Leicester postcode, reason being Leicester is a legacy area, and I still get the popup.
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Originally Posted by simpsonsFAN
so, yes, ok, maby ntl have not intentionly unbundled telephone
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They haven't unbundled telephone at all.
Which bit of "The TV price is exclusive of your £9.50 telephone line rental which must be taken with your TV package." in great big grey letters don't people understand?
All that's happeneing here is that people are ignoring that, trying to pick holes in the ordering process, and somehow claiming this means ntl has secretly unbundled telephone without telling anyone.
Why will people not listen to the many STAFF in this thread who have stated that this isn't the case?
The ordering document on the website is NOT a legally binding document. It is, in fact, no different to sending an email to a salesman saying "I would like to buy TV services please".
The legally binding bit comes in the form of a contract, and even THAT is not legally binding until accepted by both parties.
So, the popup or lack of it is a totally moot point. It has no bearing WHATSOEVER on any legal obligations. In the event that someone submits an order for TV without phone, ntl will respond by telling you that you have to have the phone. You CANNOT then sue them for breach of contract, because their is NO contract at that point.
The advice earlier about Direct Debits is 100% correct. You are submitting bank details for an unspecified amount, as ntl bills are classed as 'variable' they will send you an advance notification (in the form of a bill) every month. Whether you originally signed up at £10 or £1000 a month is irrelevant. It is what the bill states that will be taken.
Please, all the barrack room lawyers, feel free to queue up and flame me and tell me I am wrong. You can spout as much piffle as you like, the above can all be confirmed by ntl's legal team, and I daresay they know a damned sight more about the law than the people protesting black is white in this thread.
Some of you have been watching too many consumer programmes, have gotten a few snippets of information, mixed those together with the strange and incorrect notion that a customer only has to insist on something for it to become their legal entitlement, and have then come up with the outlandish claims in this thread. A little knowledge is a dangerous thing. Consumer laws, Trading Standards Offices, the ASA, OFCOM, etc, are NOT there for customers to beat big companies with a heavy stick until they get their own way, they are there to protect BOTH sides.