Cable Forum - View Single Post - NTL Broadband Terms & Conditions Moving House?

gordk · 24-02-2005, 15:05

Can any one offer any advice?

I signed up to NTL broadband in October 2004 it appears for a term of 12 months (although I cannot find the original terms & conditions), and am currently in rented accommodation. The house I am in, recently was sold and I am having to leave. As I have no real place to go here I have decided to go and live with my friend outside of the UK for a year. I would want to continue broadband when I return but NTL have said I must pay the remainder of the contract ie up to Ocotber 2005.

However, I am sure it said somewhere if you are moving to an area not covered by NTL then the contract can be renegotiated. If not I am liable to pay for a service which I will not be receiving and may be paying for someone else to use internet for free.

I have spoken to NTL and found them to either be disinterested or very rude and unhelpful. Do I have any rights in this case or am I stuck with this bill? Obviously this was not forseen when I took the contract out and I have always had good service from NTL but now I am not so sure.

Any advice will be greatly appreciated.

24-02-2005, 15:05	#1
gordk Inactive Join Date: Feb 2005 Posts: 12	NTL Broadband Terms & Conditions Moving House? Can any one offer any advice? I signed up to NTL broadband in October 2004 it appears for a term of 12 months (although I cannot find the original terms & conditions), and am currently in rented accommodation. The house I am in, recently was sold and I am having to leave. As I have no real place to go here I have decided to go and live with my friend outside of the UK for a year. I would want to continue broadband when I return but NTL have said I must pay the remainder of the contract ie up to Ocotber 2005. However, I am sure it said somewhere if you are moving to an area not covered by NTL then the contract can be renegotiated. If not I am liable to pay for a service which I will not be receiving and may be paying for someone else to use internet for free. I have spoken to NTL and found them to either be disinterested or very rude and unhelpful. Do I have any rights in this case or am I stuck with this bill? Obviously this was not forseen when I took the contract out and I have always had good service from NTL but now I am not so sure. Any advice will be greatly appreciated.