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Originally Posted by poolking
Well you do get charged if you report a fault and an engineer comes out and finds no fault.
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Well I didn't realise that. I guess it vindicates my position of being cautious. As for whoever moaned about "finding" faults - well I'm only doing as I was told and I was just going to tell them about all the problems that I have discovered over the years and not reported -( I just have to confirm they haven't been fixed yet). You can't have it both ways - sorry.
I should add that I've had plenty of problems with my NTL BB in the past but hoped I had fixed everything by ditching the TV service and going to SACM.
Many thanks to those offering words of support.