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Originally Posted by scrotnig
Never seen or never sent? Two very different scenarios.
It's not enough to simply say 'I never received it'. At point of sale you are advised you are agreeing to the contract, a copy of which will be sent. It is then your responsibility to check that contract, therefore, if you don't receive it, you should request a new copy and not allow install to take place until you've seen it.
Once you allow install to take place YOU ARE AGREEING TO THE TERMS whether you have seen them or not.
As ever, I love seeing all the barrack room lawyers in here telling people what the law is. Go test it in court, and come and let us know when you lose. ntl are not stupid and the contracts are pretty watertight if the correct procedures are followed.
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All well and good if the sub actually got a copy of the contract, but having installed for ntl in Belfast for 5 years, posted out copies of contracts are like hens teeth. Wasnt like that when ntl had plenty of Field Sales, but once they ran down the field sales and went pretty much all tele sales contracts virtually disappeared. And as for contracts for students, I cant think of one occasion in three years as a one-man installer that I actually saw a student with a contract.