Originally Posted by Toreador

How to get your email.
1. get an alternative account (hotmail, yahoo, gmail, etc)
2. Go to http://selfcare.ntlworld.com/cgi-bin/frontend
3. repeat trying (2) until the page is briefly available
4. Set up forwarding details so that your emails are directed to youir new account
5. Tell everyone that you're no longer using ntlworld email because the company is useless

It's worked for me