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Originally Posted by Krasny
i have had intermitant internet access for a number of weeks, most of the time it cuts out for a few seconds but sometimes its a lot longer
i telephoned NTL 'customer services' who sent round a engineer, who said various connections needed replacing, which he did
before leaving he said if the problems persist the network people will look into it
so the problem persists and i call NTL 'customer services' who deny any knowledge of any engineer visit and insist that my internet access is fine
after explaining the meaning of the word 'intermitant' to them, they insist that i should disable my firewall and virus checker, permanently
so im faced with customer service people who cant speak english properly and seem to follow a flowchart when it comes to customer services
what should i do?
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Hi and
to the forums.
I am having the same problems as you and it is annoying to put it mildly. Take a look at my thread
here and try to give those details it helps also if you PM BBKing your MAC number he has a program he wrote that can monitor your connection and gives him details that can help solve it. BBK does work for NTL and between Ignition and BBK it can be sorted.