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Originally Posted by ian@huth
Whilst I agree that a contract exists whether it be verbal or written, the terms and conditions of any verbal contract can only be the ones discussed when the contract was made. None of us know what the OP or the CSR that he/she spoke to said so we cannot say what the contract is. The OP should have been sent a copy of the contract and should have been asked to sign and return a copy. If NTL do not have a signed contract then they could be on a sticky wicket if court action was commenced.
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i agree with you, however a statement at the point of agreement along the lines of "you will be bound by ntl's terms and conditions for residental service (or similar)" would have been sufficient to include all terms from
www.ntlhome.com/legals into the agreed contract.
I also doubt that a court would be sympathetic towards the OP, as it is normal for such a contract- eg with a mobile phone provider, gas/elec, telephone etc etc to have a "minimum period" rather than a fixed period. The court would apply the "reasonable man" doctrine.