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Originally Posted by monkeybreath
i doubt it.... a telephone acceptance is enough for a contact to be binding. The terms and conditions are available to the customer on request, infact if it was a Broadband installation, they would also need to be agreed to online.
This acceptance would be treated in the eyes of the law as though the OP had read the contract- if he/she has not done so that is no legal defence.
Although i agree that it is not uncommon for ntl to continue billing people when they shouldn't, this has not happened in this case. The OP should have made his/herself aware of the contractual terms before agreeing and by not doing some has made him/herself liable for any lack of peformance on his/ her part.
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Whilst I agree that a contract exists whether it be verbal or written, the terms and conditions of any verbal contract can only be the ones discussed when the contract was made. None of us know what the OP or the CSR that he/she spoke to said so we cannot say what the contract is. The OP should have been sent a copy of the contract and should have been asked to sign and return a copy. If NTL do not have a signed contract then they could be on a sticky wicket if court action was commenced.