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Originally Posted by fatnose12
This will be my first time on a forum, but let me share a few little things I have found out, regards complaining to NTL, find out who the current MD is and his address. It took me some time. Write to him specifying problems,dates times etc. I had a problem of massively slow speed, disconections, over a 3 month period. I got a reply from him in 2 days,and a follow up call from the local (Luton) office. Get the name of the poor sap you are going to vent your anger at and gentlely remind he or she that you will call them every day relentlessly until the fault is fixed. They sent out their senior tech, who over a cup of tea and a fag told me that the Luton proxy server was kak and was being overhauled, but the public was being told it was a numerous amount of problems, viruses seeming to be the biggest lie, the engineer then promptly set my PC up to use the Swansea proxy server, as it is the server their tech support uses, and hey presto access to the world wide wait was back. But be warned you need to keep the pressure up, keep writing and keep putting the pressure on, at the end of the day I got 2 free months access  . And when it failed again 2 months later, I got 3 months free access And of course tomorrow morning I am going to be Pi**ing someone else off at NTL because I have no Email access, I wonder what I will get this time. |
interesting fix... and interesting information as well.
Tech support is on the ntl corporate network- so is not routing through any of the ntl customer proxy servers, but on the corporate network and behind the corporate firewall and proxy.
Also routing everybody through one particular proxy won't help anyone because that proxy will then become overused and unreliable.
Thirdly, problems with a proxy server won't cause disconnections.
Oh and finally, did you actually ring technical support about this, because specifying an alternative proxy server is something that they will try fairly near the beginning of the diagnostics, or did you just go straight to the MD??