Hi all,
I got a call from my very-worried father last week because NTL had called my parent's house (I don't live there) demanding that I owe them a relatively large sum of money. The problem is I moved out of the house where it was connected last summer! At this point my entire student 9 month contact had been fully paid for and therefore I didn't expect to have to deal with them again because the contracted number of months was up.
When I originally agreed the contract over the phone I was never informed that:
1) they don't disconnect your account at the end of the agreed contract.
or
2) that I would need to contact them to remind them that the contract was over.
Nor was I aware that a company could renew a contract without my permission.
This is causing me a massive amount of stress, as you can imagine. Being a student, there is no way I can pay all this money for an account that hasn't been active (used by myself) since last summer - when I and my housemates moved out of the house.
If anyone can offer me a glimmer of hope I would be eternally grateful - at the moment I feel incredibly exploited
. What is the best approach to take on this matter?
Thanks for reading,
Chris