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Krasny · 23-02-2005, 16:30

i have had intermitant internet access for a number of weeks, most of the time it cuts out for a few seconds but sometimes its a lot longer

i telephoned NTL 'customer services' who sent round a engineer, who said various connections needed replacing, which he did

before leaving he said if the problems persist the network people will look into it

so the problem persists and i call NTL 'customer services' who deny any knowledge of any engineer visit and insist that my internet access is fine

after explaining the meaning of the word 'intermitant' to them, they insist that i should disable my firewall and virus checker, permanently

so im faced with customer service people who cant speak english properly and seem to follow a flowchart when it comes to customer services

what should i do?

23-02-2005, 16:30	#1
Krasny Inactive Join Date: Feb 2005 Posts: 4	Intermitant Internet Access i have had intermitant internet access for a number of weeks, most of the time it cuts out for a few seconds but sometimes its a lot longer i telephoned NTL 'customer services' who sent round a engineer, who said various connections needed replacing, which he did before leaving he said if the problems persist the network people will look into it so the problem persists and i call NTL 'customer services' who deny any knowledge of any engineer visit and insist that my internet access is fine after explaining the meaning of the word 'intermitant' to them, they insist that i should disable my firewall and virus checker, permanently so im faced with customer service people who cant speak english properly and seem to follow a flowchart when it comes to customer services what should i do?