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Originally Posted by dezzo
No it isn't often I agree with Neil but in this case several people said the deal you had (free phone line for 1 year) was what you were going to get. And you disputed it.
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Only because (a) that was the information given to me by an ntl employee, and (b) the website order page. The fact that the phone line (whether taken or not) was uncharged or billed depending on who you spoke to was bad enough. The issue - of getting the Family Pack for under £20pm was the primary goal, as it is now directly competitive with Sky's equivalent Family Pack. Yes, the fact it only lasts for a year is a pain, but then, a lot can happen in this period and I'm happy to say all those who requestedthe promo code to apply for the service now have their information. The leaflet showing the deal is appended.
Notwithstanding the misleading order page (last time I looked), I wonder how many more ntl staff will tell punters that the reason WHY they have to take the phoneline with DTV is because it is required for the interactive element to work. No wonder folk despair!