[intalex]

I understand what you mean here, and agree that it is necessary for NTL to tie customers down to 12-month contracts to make the entire deal (inc. free installation, half-price line rental, and other offers) still profitable. However, it's not that I didn't know that I was going to move houses within 3-4 months of signing up with NTL. I had clarified this with the Salesperson and he told me what the normal procedure was for customers moving houses (transfer same service to new address or cancel contract without penalty), and only then did I sign up.

I would really like to have my cable broadband transferred to my new address, but it is not my fault that my new address is in a non-broadband-enabled area. I wouldn't even mind taking up the NTL Freedom ADSL services if it didn' require a BT Line. Paying for a BT Line and NTL Freedom each month will cost me more than 50% extra on top of what I was paying for my 300k NTL Cable Broadband service.

We already have NTL's phone and TV package at my new address (have had it for a few years now so way beyond any minimum contract terms), and if this saga continues too long, then I'll probably have to cancel both of those and change to Freeview with TopUpTV to go with a new BT Line and NTL Freedom ADSL. That is the only way I will stay close to my current monthly expense:

Currently:
£19.50 for NTL TV and Phone + £17.99 for 300k Cable Broadband = £37.49

If I am forced into taking up NTL Freedom:
£10.50 for BT Phone + £7.99 for TopUpTV + £16.99 for NTL Freedom ADSL = £35.48

Actually, now that I have done the maths, maybe this wouldn't be a bad idea after all, with a saving of £2 each month!!! Once my 12 months with NTL are over, I could also transfer my ADSL to a faster provider. Sounds like a win-win situation to me !!! I shall think this over later today!