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Originally Posted by intalex
Thanx for the quick reply Neil 
Unfortunately, I didn't take down the name of my Salesperson or the House Moves Advisor/Supervisor I spoke to. Hopefully if they are going to be consistent with their policies (or rather horror stories), then I will probably receive the same in writing in response to my letter.
Would you happen to know how long NTL take to respond to complaint/cancellation letters? I'm thinking of cancelling my direct-debit as soon as they have taken payment for the next month (which is my 30-day notice period). I don't fancy doing any chasing up afterwards so I'd much rather let them do all of that once I've served my 30-day notice period (if the situation is not settled by then that is). |
Don't cancel you DD as that may have an adverse affect on your credit history.
ntl are infamous for "not receiving" cancellation letters, send it
via Recorded Delivery to the address on your bill, & if you still get no luck, contact one of the people listed
here to get it resolved.
HTH.