Cable Forum - View Single Post - Moving out of area

intalex · 23-02-2005, 09:01

Had the same issue...

(i) moved houses, called them to transfer my services to my new address,

(ii) got told that I'm moving to a non-NTL-broadband-enabled area, so they can't offer me my 300k cable broadband, but said that they couldn't cancel my contract either because they could still offer me NTL Freedom ADSL, so i should transfer to NTL Freedom

(iii) told them I don't have a BT line as I use NTL's TV & phone package (yes, they supply TV and phone in my area, but no cable broadband). told them i really wouldn't mind taking up the NTL Freedom offer if they were willing to pay for my BT line rental each month (which would become an extra cost otherwise)... they said they won't !!!

(iv) i get told that i should either get a BT line installed and take up the NTL Freedom service, or i should pay off the rest of my cable broadband contract (another 8 months)... i.e., pay them for no service !!!

(v) common sense told me that this has to be illegal, but to take it up, i'd need everything in writing so sent them a letter (recorded delivery) asking them to either transfer the same 300k cable broadband service to my new address or cancel my contract on the basis that they can no longer offer me the same service... offered them a 30-day notice in my letter.

(vi) will let people here know how i get on, but in the meantime, has anyone had any success with cancelling their contracts without penalty recently (from Dec '04 onwards)?

ps> when i first signed up over the phone, i told the salesperson that i am likely to move within 3-4 months of signing up, at which point he assured me (verbally of course) that in such a situation, it was normal practice for NTL to either transfer the same service over to the new address (first transfer is free of charge), or failing that (i.e. if moving to non-broadband-enabled area), they will cancel the contract without penalty. that's not what they tell me now !!!

23-02-2005, 09:01	#5
intalex Inactive Join Date: Feb 2005 Location: West London Services: 300k Cable Broadband, Base Pack & Phone Posts: 30	Re: Moving out of area - contract? Had the same issue... (i) moved houses, called them to transfer my services to my new address, (ii) got told that I'm moving to a non-NTL-broadband-enabled area, so they can't offer me my 300k cable broadband, but said that they couldn't cancel my contract either because they could still offer me NTL Freedom ADSL, so i should transfer to NTL Freedom (iii) told them I don't have a BT line as I use NTL's TV & phone package (yes, they supply TV and phone in my area, but no cable broadband). told them i really wouldn't mind taking up the NTL Freedom offer if they were willing to pay for my BT line rental each month (which would become an extra cost otherwise)... they said they won't !!! (iv) i get told that i should either get a BT line installed and take up the NTL Freedom service, or i should pay off the rest of my cable broadband contract (another 8 months)... i.e., pay them for no service !!! (v) common sense told me that this has to be illegal, but to take it up, i'd need everything in writing so sent them a letter (recorded delivery) asking them to either transfer the same 300k cable broadband service to my new address or cancel my contract on the basis that they can no longer offer me the same service... offered them a 30-day notice in my letter. (vi) will let people here know how i get on, but in the meantime, has anyone had any success with cancelling their contracts without penalty recently (from Dec '04 onwards)? ps> when i first signed up over the phone, i told the salesperson that i am likely to move within 3-4 months of signing up, at which point he assured me (verbally of course) that in such a situation, it was normal practice for NTL to either transfer the same service over to the new address (first transfer is free of charge), or failing that (i.e. if moving to non-broadband-enabled area), they will cancel the contract without penalty. that's not what they tell me now !!!