Cable Forum - View Single Post - Help - NTL refusing to pay compensation/refund for loss of service

N00N00 · 22-02-2005, 21:48

Sorry I forgot to add that i tried to phone after two weeks but couldn't get through to customer services. i also checked the service status line on numerous occasions.

I know they can't guarantee a faultless service - but TBH an intermittent service is little better than no service at all.

Also I didn't phone earlier as I used to get conflicts between my wireless network and base station. Additionally i managed to fix the fault myslef occasionally (I think) by rebooting the cable modem thus averting the need to report the issue.

I suppose at least my neighbour will get compensation - will it be paid automatically or will he have to ask for it?

22-02-2005, 21:48	#5
N00N00 Inactive Join Date: Sep 2003 Location: here Posts: 211	Re: Help - NTL refusing to pay compensation/refund for loss of service Sorry I forgot to add that i tried to phone after two weeks but couldn't get through to customer services. i also checked the service status line on numerous occasions. I know they can't guarantee a faultless service - but TBH an intermittent service is little better than no service at all. Also I didn't phone earlier as I used to get conflicts between my wireless network and base station. Additionally i managed to fix the fault myslef occasionally (I think) by rebooting the cable modem thus averting the need to report the issue. I suppose at least my neighbour will get compensation - will it be paid automatically or will he have to ask for it?