Quote:
|
Originally Posted by Kits
Telewest should take charge then at least the staff would be apprciated and customers treated correctly
|
Are you having a laugh? I worked for Telewest for 18 months.
The staff morale in the office was really, really ****. Really ****.
One day, in our office, we had a rebelion. One of the managers sent out an email telling us not to take breaks at the wrong time. Somebody 'replied to all', and asked for a pot to **** in at their desk to avoid leaving it. I replied. Somebody else replied. Everybody replied to all.
It got to the point where somebody said the managers of center couldn't spell, or fall out the window.
We all sat laughing. The managers all got up and walked out the office.
To put this into context: we were telephony switch people. We had no manuals. We had no managers who knew anything about phone switches. We had no help. We had no proper phone system (at the time we covered all the phone regions, so had to shout across the office to get anybody to take a call for a particular area). It was a disgrace.
The morale was absolutely shocking.