Have to wonder??? Ntl, when contacted by Watchdog held their hands up and admitted that the problems discussed were unacceptable and these people would be compensated with credit on their accounts.
Now, one of the problems discussed concerned that of a lady whose mother had died. She had contacted Ntl multiple times to inform them of this fact - needless to say, they didnt seem to be listening. Bill after bill arrived, and when accounts were frozen no Direct Debits could be accepted - the reminder letters for non-payment of bills started being issued. They even sent the deceased person a letter asking their permission to talk with her daughterabout her account.
The daughter resorted to writing a letter to Ntl as her mother stating that she had been experiencing difficulties in contacting Ntl to cancel her account (problem being that she had died and that she no longer required the use of their services where she now is).
How is this ladies daughter to be compensated?? Surely she should be entitled to financial (hard cash) compensation. Especially if she doesnt subscribe to Ntl???
The stupidity of it all!!
You'd think that they would be able to get this right?? A person is either dead or is not - that's how I see it!!
James