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Originally Posted by scrotnig
Yet they made the regional Retentions teams redundant as they were deemed not to be good enough.
I find it highly amusing that they now cannot cope.
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Yep. Not one of the people I speak to in Ntl any longer care about the job and have absolutely
no faith in the managment any longer.
They are also seemingly ditching the backoffice teams at Bellshill and passing their jobs to Manchester.
Now if Bellshill has no other functions other than a call centre for customer care where is the axe likely to fall if they have to remove another call centre from the cost figures?
Congrats Ntl managment. You have managed to take a company with staff who actually cared and would go out of their way to help customers to one where people get away with hanging up on customers because their line mangers don't care enough to discipline them.
To think that about 12 months ago I wouldn't think about going to another job (even though Ntl was one of the worst paid CS jobs in Glasgow).
Still I'm sure they'll get a nice payoff.