Cable Forum - View Single Post

Azathoth · 22-02-2005, 18:31

I've used NTL broadband 750K via a Pace STB for the last couple of years. Due to the speed upgrades and that fact i might move to a freeview and BT setup for TV and phone sometime in the year i decided to move the broadband connection to a standalone cable modem.

The engineer installed everything and gave me the disc to start the registration process. I had obtained my pin number and username earlier from CS and the registration process had been completed and new email setup but the modem failed the check where it looked for the three servers. I phoned technical support who checked everything out and came back to say the yes everything was registered ok but that there was a problem at NTL's end with the registration servers try again in a few hours by powering down everything and booting up again. Well it's almost 8 hours later and my new email account is up and running via my STB broadband but i've still got no connection via the cable modem. Is there still a registration problem ? and should i give it till tomorrow before contacting technical support again ?

22-02-2005, 18:31	#1
Azathoth Inactive Join Date: Sep 2004 Location: Poole Posts: 15	New cable modem installation problems. I've used NTL broadband 750K via a Pace STB for the last couple of years. Due to the speed upgrades and that fact i might move to a freeview and BT setup for TV and phone sometime in the year i decided to move the broadband connection to a standalone cable modem. The engineer installed everything and gave me the disc to start the registration process. I had obtained my pin number and username earlier from CS and the registration process had been completed and new email setup but the modem failed the check where it looked for the three servers. I phoned technical support who checked everything out and came back to say the yes everything was registered ok but that there was a problem at NTL's end with the registration servers try again in a few hours by powering down everything and booting up again. Well it's almost 8 hours later and my new email account is up and running via my STB broadband but i've still got no connection via the cable modem. Is there still a registration problem ? and should i give it till tomorrow before contacting technical support again ?