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Originally Posted by IanGuy
It's most likely an area fault, phone CS, if they say they will send an engineer out in a week's time refuse and say you want it sooner (this week) as most of the time it gets fixed and then you have to go through the hassle of being redirected from place to place to cancel the visit.
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My parents asked me to send an email to them first. I've given them all the details (such as my address and number) so they can instantly trace the problem (or unless they will just say ring up).