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Originally Posted by Escapee
I was told that a manager from Swansea was shouting his mouth off in a meeting with senior managers, stating that his support techs at Swansea not only understood the customers pc's and modems, but also understood how the network worked. He said his employees were paid less than the current service/network technician/engineers, but are capable of handling the network guys jobs.
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Bull, erm, excrement. No offense to the TSB but it's really not their issue to know about these things and I would bet none of them have a proper understanding of how the HFC works.
A statement like that makes how ignorant some management are of HFC operations blatantly obvious. I've been studying it for nearly 2 years now and know next to nothing.
I guess my job is in danger if TSB bods know how the network works end to end as well, they get a fair bit less wedge than me but still.
I reckon they should try this for a week and then fire the manager in question when it all goes completely tits up.