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Originally Posted by BarFly
from what ive heard here in Swansea, NTL have been impressed with the way IBM have taken over tech support, & they are looking to them to take over the faults department aswell, in the same way.
Manpower are already recruiting staff for the faults dept, stopped recruiting for tech support a while ago as they increase the head count in india, & as you may be aware, Manpower do all IBM hiring & HR work in there call centres.
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Would these same managers meet up with a group of customers who have had to deal with the outsourced tech support and listen to what we have had to go through and end up with still 2 days wait until CS were back in work to
just arrange an engineer visit for a wrongly diagnosed cable modem fault?
I am sure many members who are customers are willing to meet face to face and let them hear the actual feeling amoungst customers. Should send a group to each area and the meeting has to be face to face managers only.