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Originally Posted by BarFly
from what ive heard here in Swansea, NTL have been impressed with the way IBM have taken over tech support, & they are looking to them to take over the faults department aswell, in the same way.
Manpower are already recruiting staff for the faults dept, stopped recruiting for tech support a while ago as they increase the head count in india, & as you may be aware, Manpower do all IBM hiring & HR work in there call centres.
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I was told that a manager from Swansea was shouting his mouth off in a meeting with senior managers, stating that his support techs at Swansea not only understood the customers pc's and modems, but also understood how the network worked. He said his employees were paid less than the current service/network technician/engineers, but are capable of handling the network guys jobs.
I'm sure I posted that a couple of months ago when I heard it from an ntl manager who was present at the meeting, it certainly looke like the managers outsourcing support facilities have their eyes on doing the same to the hands on type roles.
I will say again though, ntl South Wales are currently interviewing for service technicians. It doesn't look like contracting out is happening across all regions just yet. It could however be the usual ntl way of managers conducting interviews not actually knowing whats going on.