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Originally Posted by Kits
So technically the customers are screwed from 8pm every night until 8am and all weekend. as India couldn't arrange an engineer for me just told me to phone CS on monday to arrange the engineer. and this from a company that has now stopped maintaining the network only doing repairs when it fails. Reason for that they made most of the engineers redundant.
Great move forward.  |
no as i said in my posts Kits,
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Originally Posted by BarFly
from my understanding.
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Please dont read into something i havent said Kits, also india
will have the ability to raise fault tickets & deal with fully without passing to Swansea, probably after the next batch of harmony upgrades or maybe sooner.
If any agent has told you to phone Cs to raise a fault ticket then there was / is a problem there, because at present, swansea is open till midnight every night & all the agent would have done was raise a fault request & fwd it to swansea.
Just looked back: you were advised to speak to Cs as you couldnt pass Dpa & needed a pin no. this is a training issue not a problem where the support wasnt dealt with, if you would have had the pin no. a fault would have been raised for you, but this a now turning into a hypothetical<sp> situation so il stop there.
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Originally Posted by BarFly
they make my standard of life better as i now have reduced anti social working hours due to them covering more & more shifts, & they will eventually, from my understanding, take all the anti-social hours, leaving swansea to cover 8-8 mon - fri  . |
please be aware my comments are regarding moving to 8-8 mon -fri are personal, as i said, my standard of life better, nothing is mentioned regarding to level of support or how it affects customer level of support, that is not for me to decide upon