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Originally Posted by BarFly
No one has outsourced Aizads job, as has been pointed out before because NTL have not sent the jobs to india, IBM has, perhaps aiming a few comments there way aswell as NTL's might not go amiss. All NTL has done is outsource to IBM ( rightly or wrongly is another arguement )
Is there a need for the india call centre? it has its good points & bad points, from someone who now works along side the india call centre...they make my standard of life better as i now have reduced anti social working hours due to them covering more & more shifts, & they will eventually, from my understanding, take all the anti-social hours, leaving swansea to cover 8-8 mon - fri  .
There are bad points aswell, but il leave them go for now. |
So technically the customers are screwed from 8pm every night until 8am and all weekend. as India couldn't arrange an engineer for me just told me to phone CS on monday to arrange the engineer. and this from a company that has now stopped maintaining the network only doing repairs when it fails. Reason for that they made most of the engineers redundant.
Great move forward.
