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Originally Posted by ian@huth
This was the first time in several years that I have had a service interuption that has affected me and I am very satisfied with my NTL broadband.
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You are lucky, I have had all 3 services from NTL for 5 years and service is not a word I think should be used alongside NTL. In the last 2 months i think I must have been without BB & TV for at least a fortnight on and off, over periods ranging from 12 hours to 3 1/2 days (starting Xmas day!
) At the time I think I got through to a call centre (India I think) who told me it was being worked on (NTL paying engineers over Xmas, BS) Funnily enough we came back on line the morning of the first normal working day after Xmas. Called CS later to vent my spleen and the guy told me he could understand my anger, especially with kids over Xmas, and I should call Billing and Accounts for a refund/compensation. Anyway being very busy with a young family it took a while too call accounts. After yet another outage my wife made a call to accounts demanding recompense and they said there was no record of my previous calls and implied she was lying!
The woman she spoke to said all they would give was 1 month free family pack (£10) and when my wife said that wasn't good enough the bot claimed she was told off by her supervisor for offering that. Thats how much NTL think of their customers. I have since told NTL to stick their TV and Phone and am going Sky and BT/18866. Seeing there proposed caps on BB I am also looking at switching BB provider.
NTL
