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Originally Posted by Kits
If they have to keep swansea support then the need for India is nill. I will personally not deal anymore with India they had their chance and blew it.
AS for the MD well who had this brilliant brain wave in the first place to falsly claim to save money.. If it wasn't him he had to accept the missguided idea for it to be implemented. The worst Idea NTL have ever come up with.
Don't see anyone suggesting to outsource Aizad's job to India now that would save NTL a fortune. outsource one job his.
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No one has outsourced Aizads job, as has been pointed out before because NTL have not sent the jobs to india, IBM has, perhaps aiming a few comments there way aswell as NTL's might not go amiss. All NTL has done is outsource to IBM ( rightly or wrongly is another arguement )
Is there a need for the india call centre? it has its good points & bad points, from someone who now works along side the india call centre...they make my standard of life better as i now have reduced anti social working hours due to them covering more & more shifts, & they will eventually, from my understanding, take all the anti-social hours, leaving swansea to cover 8-8 mon - fri
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There are bad points aswell, but il leave them go for now.