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Originally Posted by monkeybreath
hmm... remind me how the MD of one company is responsible for another company outsourcing their call centre offshore??
Broadband Tech Support is managed by IBM- not ntl. So it is IBM that make the business decisions. They have a minimum five year contract in Swansea under TUPE regulations, so Swansea support will definately remain for another 4.5 years at least.
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If they have to keep swansea support then the need for India is nill. I will personally not deal anymore with India they had their chance and blew it.
AS for the MD well who had this brilliant brain wave in the first place to falsly claim to save money.. If it wasn't him he had to accept the missguided idea for it to be implemented. The worst Idea NTL have ever come up with.
Don't see anyone suggesting to outsource
Aizad's job to India now that would save NTL a fortune. outsource one job his.