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Chris W · 21-02-2005, 22:22

hmm... remind me how the MD of one company is responsible for another company outsourcing their call centre offshore??

Broadband Tech Support is managed by IBM- not ntl. So it is IBM that make the business decisions. They have a minimum five year contract in Swansea under TUPE regulations, so Swansea support will definately remain for another 4.5 years at least.

21-02-2005, 22:22	#146
Chris W cf.mega poster Join Date: Nov 2003 Location: Reading Age: 41 Services: Virgin Media Broadband Size M Posts: 6,546	Re: NTL Tech support is in India hmm... remind me how the MD of one company is responsible for another company outsourcing their call centre offshore?? Broadband Tech Support is managed by IBM- not ntl. So it is IBM that make the business decisions. They have a minimum five year contract in Swansea under TUPE regulations, so Swansea support will definately remain for another 4.5 years at least.