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Originally Posted by BarFly
ok just to follow up on what monkey has said with regard to on net calls :
Langley = Swansea + India ( 0845 650 0121 )
Bromley SACM = Swansea + India ( 08450 650 0925 )
Bromley STB = Swansea ( 0845 650 0125 )
Soon this will change as india have icms up & running & they have staff in swansea being trained on STB BB, so soon you could end up in either swansea or india when phoning tech support. which dont forgot is no longer run by NTL, but by IBM.
No other on net Dept ( ie Faults , Billing , CS, Installs ) have been moved to India, though unsure on off-net, as some was in india & some was in newport, unsure where it all is now.
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I had phone calls back from NTL and they said that customers need to give NTL feedback on how they find the callcentres and if the outcome was successful. I have given them my views on the India callcentre and they admited the system failed me. I wasn't asked trelevent questions and tests wasn't carried out. This will happen many times and in the end NTL will have to admit its false economy.
How many Top bosses bonuses would pay to have the callcentres in the UK as if the only way they can reach their targets to get the bonuses then they should lose the bonus due to their failure, they have failed the company, customers and the UK.