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Originally Posted by Chrysalis
Ok here is a new question, is there any SACM support still based in uk?
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ok just to follow up on what monkey has said with regard to on net calls :
Langley = Swansea + India ( 0845 650 0121 )
Bromley SACM = Swansea + India ( 08450 650 0925 )
Bromley STB = Swansea ( 0845 650 0125 )
Soon this will change as india have icms up & running & they have staff in swansea being trained on STB BB, so soon you could end up in either swansea or india when phoning tech support. which dont forgot is no longer run by NTL, but by IBM.
No other on net Dept ( ie Faults , Billing , CS, Installs ) have been moved to India, though unsure on off-net, as some was in india & some was in newport, unsure where it all is now.