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Originally Posted by Okonski
You're singing from the WRONG hymn sheet - 'unbundled' was a term initially used in the subject matter of a pre-existing thread. I simply stated that it was possible to receive the Family Pack at £19.95p m and NOT be forced to pay £9.95pm for an unwanted phone line. So - I got what I wanted, and you got what you wanted - so let's not bore everyone to death who doesn't want to save the promised £140 in a year. Of course, after the year is up I'll look at the matter again, but at the end of the day the phone line (if connected) IS free.
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I, and others, told you many times you could have that, but you repeatedly stated that wasn't the issue, you were adamant the product had been unbundled, and you were wrong. An admission and apology would be nice.
As regards that offer, if someone in an area that can have telephone takes JUST the digital TV and refuses to have a telephone line installed, they will not be allowed to have that free line rental offer as it's conditional upon having a phone line, the theory being that often the difference can be partly recovered in telephone call spend.
I know this, because I have often spent an hour or so removing the discount codes from such customers who originally requested both but then refused the telephone part of the install at the door.
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Originally Posted by Okonski
Quite the opposite. (Unless you, too cannot understand that it is now possible to get the Family Pack for £19.95 without paying for telephony?)
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Yes, but you still have to HAVE the telephone.
You should not be able to get that offer if you don't take the phone package as well, though often you will because some people don't know any better. But eevn then, that is NOT unbundling. Unbundling would be if ntl said 'have the Family pack for life without the phone for £19.95' .
What you've got is NOT unbundling. It doesn't matter if you choose to decide it is or not, the fact is it is not unbundling and that's the finish of it.
Edit:
ARRRGHH! POXY MERGED POST!