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Originally Posted by scrotnig
I told him that it was just the free line rental offer & not unbundled DTV.
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You're singing from the WRONG hymn sheet - 'unbundled' was a term initially used in the subject matter of a pre-existing thread. I simply stated that it was possible to receive the Family Pack at £19.95p m and NOT be forced to pay £9.95pm for an unwanted phone line. So - I got what I wanted, and you got what you wanted - so let's not bore everyone to death who doesn't want to save the promised £140 in a year. Of course, after the year is up I'll look at the matter again, but at the end of the day the phone line (if connected) IS free.
What it also shows - sadly - is the level of professionalism amongst certain members of ntl staff, who were either (a) too dim to notice the ramifications, or (b) provide accurate and understandable information. And of course, the shady practice of 'pop-ups' that modify a main window - something that you feel is not an issue. With pop-up blockers the norm, ntl should be ashamed of even trying to get away with that one. But that's an argument for another day. Meanwhile, I'm off to enjoy my 'savings' of £140 for a telephone service I neither want or require,