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Originally Posted by dezzo
So the Dial up Tech Support and the Broadband Tech Support have been outsourced. It looks like the In-House techs are going to be outsourced and a lot of collections are now done by agencies instead of actual Ntl staff.
How long before Customer Services are outsourced as well?
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from what ive heard here in Swansea, NTL have been impressed with the way IBM have taken over tech support, & they are looking to them to take over the faults department aswell, in the same way.
Manpower are already recruiting staff for the faults dept, stopped recruiting for tech support a while ago as they increase the head count in india, & as you may be aware, Manpower do all IBM hiring & HR work in there call centres.